Privacy Policy

This Privacy Policy explains how CSRP Security Pvt Ltd ("we", "us") handles personal information submitted through this website. We aim to collect only what we need to respond to your service inquiry, and to protect it. This policy is intended to be read alongside the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Information we collect

• Inquiry details you provide: full name, phone number, company / residential name (optional), address, the service you are interested in (optional) and a description of your requirement.
• Technical and security information: a one-way hashed form of your IP address (used for rate limiting and abuse prevention), and standard web-server logs kept for a short period for security and troubleshooting.

We do not require you to create an account, and we do not use advertising or tracking cookies.

2. Location permission

The inquiry form offers an optional "Use My Current Location" button. Your browser asks for permission only after you click it, and you can always type your address instead. If you allow it, your approximate coordinates are sent securely to our server, which asks a geocoding service to convert them into a readable address. The address is placed in the form so you can review and edit it. We do not store your GPS coordinates; only the address you submit is saved.

3. How we use your information

• To contact you about your requirement and discuss our services.
• To prepare a proposal or deployment plan you have asked for.
• To keep internal notes of our communication with you.
• To protect the website against spam, fraud and misuse.

We process inquiry details on the basis of the consent you give when submitting the form.

4. Who can see your information

Inquiries are visible only to our authorised staff through a password-protected administration panel. We do not sell your personal information or publish inquiries. We use trusted service providers to operate the website — such as our hosting provider, our email provider (for internal notifications about new inquiries) and a geocoding provider (only if you use the location button) — and they may process data on our behalf only for these purposes. We may disclose information where required by law.

5. How long we keep it

Inquiries that are closed, marked invalid or archived are permanently deleted after 365 days. Active inquiries are kept while we are discussing or providing services to you. You can ask us to delete your inquiry earlier.

6. Security

We use encrypted connections (HTTPS), access controls, hashed administrator passwords, activity logging and regular backups to protect your information. No system is perfectly secure, but we take reasonable steps to prevent unauthorised access, disclosure or loss.

7. Your choices and rights

You may withdraw your consent, and you may ask us to access, correct, update or erase the personal information you submitted, or raise a grievance, by contacting us at [privacy contact email]. We will respond within a reasonable time and as required by applicable law.

8. Browser storage

If you close the floating "Need Security Personnel?" message, your browser remembers this for the current session only (using session storage). Staff who sign in to the administration panel receive a strictly necessary session cookie.

9. Contact and grievance officer

CSRP Security Pvt Ltd
Grievance officer: [Name — update before publication]
Email: [privacy contact email]

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed.